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- Info on File Transfer Protocol(FTP)
- QUESTION:
- PROBLEM - FTP/Control Panel Password is not being accepted
ANSWER: - ANSWER - The most COMMON solution (about 70% of the time), the reason that you are getting an
Incorrect Username or Password Error
is because you have changed the password from the Online Control Panel, and you tried to make the password more than 8 characters.
Simple as that. The system only allows passwords up to 8 characters.
Go back to you control panel, click on Change Password and change the password to something 8 characters or less, and it will probably work.
ADDITIONALLY, you may try your password with just the first 8 characters, that sometimes works too.
You may also be locked out of the server for non-payment of something of that nature.
To verify you are using the correct password simply open a tech support ticket and ask that your Welcome Letter be resent to you. Make sure you always have a valid contact email address on your account as this is where it will be sent to.
Eddie
############################################################ Please be advised that this is a SUPPLEMENTAL Online Manual.
The PRIMARY Online Manual is inside your Online Control Panel... to access it, just click Documentation link at very bottom of Online Control Panel screen.
You should always consult the Online Manual inside your control panel first... and only consult this SUPPLEMENTAL Online Manual as a last resort.
if after consulting the Control Panel Documentation, you still need assistance, please CONTACT SUPPORT
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